Had a problem with a trading platform, broker or crypto investment? Our specialists review your case and explain the options that may be available. Outcomes depend on the circumstances.
Whatever form the problem took, our specialists review your case and explain the steps and options that may apply.
Unregulated platforms and problematic brokers — we review your case, help you document it and explain the options that may apply.
We explain how crypto transactions can be documented and reported to exchanges and the relevant authorities.
We explain the formal chargeback process for disputing card transactions with your bank or card network.
We explain how complaints can be raised with regulators such as the FCA, CySEC and ASIC where relevant.
We help you organise and document the information relevant to your case, including the parties involved.
Where appropriate, we can outline the legal avenues that may exist and how they generally work. We are not a law firm.
A clear, four-step process — built to move fast while keeping you informed at every stage.
Tell us what happened through the secure form. We review your case within 48 hours — at no charge.
We help you gather your records and identify the relevant information in your case.
We explain the options that may apply — chargebacks, regulatory complaints and formal reporting.
You receive regular updates at each stage. Outcomes depend on the circumstances of each case.
GetFundsBack Advisory Ltd is a Hong Kong-based advisory firm. Our team includes people with backgrounds in regulatory investigation, banking disputes and blockchain analysis. We help people affected by scams understand their situation and the options that may be available.
We assist people across 40+ countries with disputes involving brokers, trading platforms and crypto investments, reviewing each case individually. Outcomes depend on the circumstances of each case.
The initial case review is free of charge. Any fees are explained and agreed with you in advance.
Already burned once? Many victims get targeted a second time by fake "recovery" firms. Here's how to tell the difference.
Legitimate firms work on a success-fee basis. Any company demanding full payment before results is a red flag.
No honest firm can guarantee recovery. Promises of "100% guaranteed" returns are a classic scam tactic.
Fraudulent companies invent artificial urgency to stop you doing proper due diligence before you pay.
Scam firms have no real address, registration number or traceable team behind the operation.
Demands for payment in crypto or untraceable wire transfers are used almost exclusively by fraudsters.
Any company unwilling to put the terms in a formal written contract has something to hide.
Tell us what happened. A case specialist will review your situation within 48 hours and give you an honest assessment — completely free.
Your information is encrypted and handled in strict confidence. We never share or sell your data.
The initial case review is free. Any fees are explained and agreed with you in advance.
We provide guidance across jurisdictions and work with regulators in the EU, UK, US and Asia.
A specialist responds to every case within 48 hours with a personal assessment.
Our team has reviewed a wide range of scam-related cases across many jurisdictions.
Thank you. A GetFundsBack case specialist will review your case and contact you within 48 hours with an honest assessment and next steps.